| Service Satisfaction – Client Complaints |
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Partners in Planning Financial Services Ltd. Complaint Handling ProceduresPIPFS has procedures in place to handle complaints in a fair and prompt manner. This is a summary of those procedures, which we provide to new clients and to persons who have filed a complaint. This summary is posted on our website. New clients and those who submit a complaint are provided with a copy of the Client Complaint Information Form (CCIF) which provides information for options that complainants have when making a complaint. How Complaints Can Be Filed
How Complaints are HandledWe will send you an initial acknowledgement and response within (5) five business days of receiving your complaint. We will also send you a copy of our Client Complaint Information Form. We will investigate your complaint and look at all the information and documentation necessary. We may need to contact you for additional information and assistance is available if required for any reason. We will usually complete this process within 90 days or less and send you a written resolution response unless the case is very complicated and we are waiting for additional information. If you are not satisfied with our response, a complaint can also be filed with:
3. You may also wish to retain a lawyer to assist with your complaint. SettlementsComplainants may be required to sign releases or waivers for financial settlements offered and please be advised that our Advisors cannot enter into a private settlement without written consent of the firm. Clients and complainants may contact us at any time to provide additional information or for updates on their complaint, by contacting our Chief Compliance Officer, Carol Krienke. PrivacyIf you have a complaint about the treatment of your personal information, you may also contact Gary Legault at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the Office of the Privacy Commissioner of Canada at phone number: 1-800-282-1376. Their website is www.privcom.gc.ca if you would like more details. |

