Partners In Planning has a responsibility to ensure that Advisors comply with the legislation, rules and guidelines governing their activities.  When a client is dissatisfied with an Advisor’s service or a product, Partners In Planning recommends the following course of action.

• As a first step, clients should speak to their Partners In Planning Advisor about their concerns.  Advisors can often resolve the matter quickly.
• If a matter cannot be resolved with an Advisor, clients should contact their Advisor’s branch manager or the Compliance department by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The Compliance department investigates and responds to all issues initiated in writing.
• As a last resort, clients of a mutual fund dealer who are dissatisfied with a financial product or service can file a complaint with one of the regulatory bodies listed below.
  • Mutual Fund Dealers Association of Canada (MFDA), which investigates complaints about mutual fund dealers and their Advisors and takes enforcement action where appropriate. There is no cost to clients submit a complaint to the MFDA.
  • Ombudsman for Banking Services & Investment (OBSI), which is independent from the MFDA, government and the financial services industry. OBSI provides an independent and impartial process for the investigation and resolution of complaints about the provision of financial services to clients. OBSI can make a non-binding recommendation that a client’s firm compensate the client (up to $350,000) if it determines there has been unfair treatment, taking into account the criteria of good financial services and business practice, relevant codes of practice or conduct, industry regulation and the law. The OBSI process is free of charge and is confidential.